Course Summary

Software Asset Management (SAM) is a company’s strategy for managing software license use rights to maintain software compliance to publisher contractual obligations. The Software Asset Management Professional product facilitates the tracking, evaluation, and management of software license rights, compliance, and optimization.

The Software Asset Management Professional product facilitates the tracking, evaluation, and management of software license rights, compliance, and optimization.

Working in conjunction with other ServiceNow platform products, software license rights can be requested, procured, managed to software contracts, allocated to users or devices, and reclaimed. Software installations can be discovered, normalized, and reconciled to software products, models, entitlements and allocations to quickly identify the software license position.

You will gain skills like:

• Basic understanding of ServiceNow Software Asset Management (SAM)
• Overview of software asset management processes and best practices
• Introduction to software asset discovery and inventory management
• Familiarity with software license management and compliance
• Basic concepts of software usage tracking and optimization

Module 1: Introduction to Software Asset Management
• Software Asset Management and its supporting process architecture
• Identify the plugins and roles that support Software Asset Management on the ServiceNow platform
• Describe ServiceNow’s Software Asset Management product
• Software Asset Management Introduction
• Software Asset Management Process Architecture
• Software Asset Management Application Overview
• Software Asset Management Requirement Recommended Practices
• Prepare the SAM environment

Module 2: Trustworthy Data
• Describe data used to support Software Asset Management in ServiceNow
• Demonstrate software data import options
• Explain software discovery and normalization
• Introduction to Software Asset Data
• Import Software Entitlements
• Import software entitlement data
• Import Software Data Using System Import Sets
• Import software installation data
• Software Discovery
• Review software discovery results
• Software Discovery Model Normalization
• Normalize software discovery models
• Content Service and Job Results
• Content Service and job results

Module 3: Practical Management
• Demonstrate the components of software products, models, entitlements, and allocations
• Describe software license metrics and their value to software entitlements
• Illustrate knowledge of software reconciliation and associated results
• Agenda:
• Software License Management Introduction
• Software Products and Models
• Manage software products and models
• Software License Metrics
• Software Entitlements
• Software Allocations
• Manage software entitlements and allocations
• Software Reconciliation
• Reconcile software

Module 4: Operational Integration
• Describe software license contracts and their relationship to software entitlements
• Use catalogs, procurement and change management to support Software Asset Management
• Demonstrate software remediation
• Operational Integration Introduction
• Software License Contracts
• Create software license contract
• Software Spend
• Analyze software spend
• License Change Projection
• Calculate license change projection costs
• Software Request
• Publish and request software
• Software Sourcing
• Source and receive a software request
• Software Remediation
• Remediate software licensing

Module 5: Strategic Conformance
• Discuss software model lifecycle capabilities
• Describe optimization of software installations
• Explain software asset management retirement and • expiration activities
• Software Model Lifecycle
• Manage software model lifecycles
• Software Installation Optimization
• Optimize software installations
• Software Retirement
• Manage software retirement

Module 6: Reporting and Analytics
• Explain Performance Analytics for Software Asset Management
• Discuss the differences between analytics and reporting
• Describe Software Asset Management dashboards and content
• Software Asset Analytics Dashboards
• Software Asset Management Publisher Dashboards
• Software Asset Management Subscription Dashboards
• Software Asset Management Other Dashboards

Before attending this course you should have: ServiceNow Administration Fundamentals (SNAF) Certification

Part of ServiceNow Certified Implementation Specialist – Software Asset Management certification

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.

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