Support

Elevate Your Expertise: Learn More, Save More, and Achieve More with Our Exclusive Training Deals!

Course Summary

Learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal.

A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two-day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox. Participants will:

• Explore all aspects of the Service Portal application
• Learn how to re-configure an existing portal
• Review the Service Portal framework
• Create new Service Portals, Themes, Pages, and Menus, and Search Sources
• Understand how to use and create Widgets
• Re-use existing Portal components
• Explore Service Portal search capabilities including Search Sources, Search Facets and Pagination
• Configure other aspects of the platform to enhance a Service Portal
• Create a Guided Tour within a Service Portal
• These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.

Module 1: Service Portal Review
This module covers the foundations of Service Portals in ServiceNow.
Objectives:
• Define Service Portal
• Discuss reasons for building a Service Portal
• Review Service Portal administration and development duties
• Explore the Branding Editor
• Examine where to get Service Portal help
• Explore Your Student Instance
• Use the Branding Editor

Module 2: Create a Service Portal
Learn how to create a new Theme, a new Portal, and a new Page.
Objectives:
• Review the Service Portal framework
• Create a new Theme
• Create a new Service Portal
• Create a new Page
• Review the Bootstrap framework
• Explore baseline Page
• Create a New Theme and Portal
• Include a Custom Font
• Create a New Page
• Explore and Incorporate Existing Pages

Module 3: Widgets
Learn how to use Widgets on a Page to provide your content. This module also includes a low-code overview on how to create a new Widget.
• Define Widgets and explore the baseline elements
• Learn how to use Widgets
• Clone existing Widgets
• Develop new Widgets
• Widget debugging
• Add Widgets to a Page
• Clone an Existing Widget
• Develop a Custom Footer Widget
• Develop a Custom Widget with Options
• Develop a Modal Widget

Module 4: Header Menus
Learn how to create a new Menu and how to include it in a Service Portal.
• Define a Header Menu
• Explore Menu Items
• Discuss nested Menu Items
• Review testing Menu functionality
• Create a Header Menu
• Service Portal Surveys (Optional)

Module 5: Search Sources
Learn about the sources for Portal searches.
• Define Contextual Search
• Define Search Sources
• Learn how to set Portal Search Sources
• Learn about Pagination and Search Facets
• Review creating new Search Sources
• Explore external Search Sources
• Create a Search Source

Module 6: Service Portal Extras
Learn about Announcements, the Service Portal Log Entries table, the Usage Overview dashboard, using User Criteria records to control user access within a portal, and Guided Tours.
Objectives:
• Learn about the Announcements Widget
• Explore Page Route Maps
• Review Service Portal transaction logging and reporting
• Discuss use of User Criteria records to control user access in a portal
• Explore Guided Tours for Service Portals
• Announcements
• Service Portal Reporting
• Create a Dashboard Page
• Create a Guided Tour

Module 7: Redirecting in Service Portal
Learn a variety of options you can configure to redirect users to a Service Portal and to specific pages. .
Objectives:
• Review available features that enable redirecting within a Service Portal
• Page Route Maps
• Login, redirect, and SSO
• Clone the Landing Page
• Page Route Maps
• Redirect users to a Service Portal

Completion of the ServiceNow Fundamentals course with 6-plus months of hands-on administration experience. Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of: Scripting in ServiceNow AngularJS Bootstrap CSS HTML

Upon successful completion of the course, delegates will receive a certificate of completion, acknowledging their proficiency in the subject matter.

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.
Send as a Prefilled Cart
Request Custom Delivery

Questions About This Course?







    Other Popular Courses

    Next Generation Mindfulness
    • Duration: 1 Days
    • Language: English
    • Level: Foundation
    • Exam: NGM
    Select options This product has multiple variants. The options may be chosen on the product page
    See Price
    Dates & Details
    Nutanix Multicloud Infrastructure Design (NMC...
    • Duration: 1 Days
    • Language: English
    • Level: Advanced
    • Exam: Nutanix Certifi
    Select options This product has multiple variants. The options may be chosen on the product page
    See Price
    Dates & Details
    CertNexus: CyberSec First Responder (CFR)
    • Duration: 5 Days
    • Language: English
    • Level: Advanced
    • Exam: CFR-410
    Select options This product has multiple variants. The options may be chosen on the product page
    See Price
    Dates & Details