Course Summary

Learn how you discover and model application services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.

A combination of course content and lab work will help you gain a clear understanding of the ServiceNow Service Mapping solution and its capabilities and how it differs from the ServiceNow Discovery solution. Learn the concepts and value of ServiceNow Service Mapping top down discovery that allows ServiceNow administrators to model an entire service by providing a single entry point to the service such as a web URL or host address and port.

You will gain skills like:

• Basic understanding of ServiceNow Service Mapping
• Overview of service mapping concepts and methodologies
• Introduction to discovery and mapping of IT infrastructure components
• Familiarity with ServiceNow Discovery and its role in service mapping
• Basic concepts of service dependency mapping for IT services

Module 1: Service Mapping Overview
• Service Mapping Introduction
• Service Mapping Solution
• Discovery vs. Service Mapping
• Demo: Discovery vs. Service Mapping
• Architecture
• Service Mapping Overview: Knowledge Check

Module 2: Horizontal Discovery
• MID Servers
• Lab: MID Server Validation
• Horizontal Discovery Process Flow
• Lab: Run Horizontal Discovery
• Application Dependency Mapping
• Horizontal Discovery: Knowledge Check

Module 3: Service Mapping
• Service Mapping Lifecycle Flow and Readiness
• Map Service
• Mapping Results
• Lab: Map an Individual Service
• Data Structure and Mapping Process Flow
• Fix Service and Error Handling
• Dynamic CI Groups
• Dynamic CI Groups
• Tag Based Mapping
• Service Mapping: Knowledge Check

Module 4: Service Lifecycle
• Service Mapping Lifecycle Flow
• Fix Stage Review
• Review and Approve Stage
• Service Lifecycle: Knowledge Check

Module 5: Extending Patterns
• CI Type/Class Definition
• Pattern Structure
• Parsing Strategies
• Gathering Data
• Extending Patterns: Knowledge Check

Module 6: Building Identification Sections
• Discovery Pattern Execution
• Demo: Pattern Execution Filtering
• Building Identification Sections
• Generic Applications and Identification Process
• Demo: Create a Pattern from a Generic Application
• Building Identification Sections: Knowledge Check

Module 7: Building Connection Sections
• Connection Section Overview
• Connection Parameters and Operation
• Service Mapping Process Flow
• Demo: Connection Sections

Module 8: CMDB Reconciliation
• Overview
• Identification Rules
• Demo: Identification Rules
• Reconciliation Rules
• Demo: Reconciliation Rules
• De-duplication Tasks and Reclassification
• CMDB Reconciliation: Knowledge Check

Before attending this course you should have: • ServiceNow Administration Fundamentals (SNAF)

Part of ServiceNow Certified Implementation Specialist – Service Mapping certification

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.

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