Course Summary
Learn how you discover and model application services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.
A combination of course content and lab work will help you gain a clear understanding of the ServiceNow Service Mapping solution and its capabilities and how it differs from the ServiceNow Discovery solution. Learn the concepts and value of ServiceNow Service Mapping top down discovery that allows ServiceNow administrators to model an entire service by providing a single entry point to the service such as a web URL or host address and port.
You will gain skills like:
• Basic understanding of ServiceNow Service Mapping
• Overview of service mapping concepts and methodologies
• Introduction to discovery and mapping of IT infrastructure components
• Familiarity with ServiceNow Discovery and its role in service mapping
• Basic concepts of service dependency mapping for IT services
Module 1: Service Mapping Overview
• Service Mapping Introduction
• Service Mapping Solution
• Discovery vs. Service Mapping
• Demo: Discovery vs. Service Mapping
• Architecture
• Service Mapping Overview: Knowledge Check
Module 2: Horizontal Discovery
• MID Servers
• Lab: MID Server Validation
• Horizontal Discovery Process Flow
• Lab: Run Horizontal Discovery
• Application Dependency Mapping
• Horizontal Discovery: Knowledge Check
Module 3: Service Mapping
• Service Mapping Lifecycle Flow and Readiness
• Map Service
• Mapping Results
• Lab: Map an Individual Service
• Data Structure and Mapping Process Flow
• Fix Service and Error Handling
• Dynamic CI Groups
• Dynamic CI Groups
• Tag Based Mapping
• Service Mapping: Knowledge Check
Module 4: Service Lifecycle
• Service Mapping Lifecycle Flow
• Fix Stage Review
• Review and Approve Stage
• Service Lifecycle: Knowledge Check
Module 5: Extending Patterns
• CI Type/Class Definition
• Pattern Structure
• Parsing Strategies
• Gathering Data
• Extending Patterns: Knowledge Check
Module 6: Building Identification Sections
• Discovery Pattern Execution
• Demo: Pattern Execution Filtering
• Building Identification Sections
• Generic Applications and Identification Process
• Demo: Create a Pattern from a Generic Application
• Building Identification Sections: Knowledge Check
Module 7: Building Connection Sections
• Connection Section Overview
• Connection Parameters and Operation
• Service Mapping Process Flow
• Demo: Connection Sections
Module 8: CMDB Reconciliation
• Overview
• Identification Rules
• Demo: Identification Rules
• Reconciliation Rules
• Demo: Reconciliation Rules
• De-duplication Tasks and Reclassification
• CMDB Reconciliation: Knowledge Check
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