Course Summary
This course is suitable for you who will be working on a ServiceNow implementation of the Security Incident Response applications. Examples, include:
• Technical Consultants and Administrators – who will be configuring, developing or supporting the Security Incident Response applications
• Project/Program/Engagement Managers – who will be leading implementation of Security Incident Response applications in ServiceNow
• Operations Managers – who have oversight of work which will be facilitated using Security Incident Response applications in ServiceNow
Module 1: Security Incident Response Overview: Identify the goals of Security Incident Response (SIR), Discuss the importance of understanding customers and their goals, and discuss how Security Incident Response meets customer expectations.
Module 2: Create Security Incidents: Determine how to create Security Incident Response incidents: Setup Assistant, Using the Service Catalog, Manual Creation, and Via Email Parsing.
Module 3: Security Incident and Threat Intelligence Integrations: Discuss different integration capabilities, Describe the Three Key Security Incident Response Integrations: Custom, Platform, Store & Share.
Module 4: Security Incident Response Management: Describe the Security Incident Response Management process and components: Assignment Options, Escalation Paths, Security Tags, Process Definitions and Selection.
Module 5: Risk Calculations Post Incident Response: Identify Calculators and Risk Scores, Be able to post Incident Reviews.
Module 6: Security Incident Automation: Discuss the Security Incident Response Automation processes available on the ServiceNow Platform: Workflows, Flow Designer, and Playbooks.
Module 7: Data Visualization: Explain the different Security Incident Response Dashboards and Reports available in the ServiceNow platform: Data Visualization, Dashboards and Reporting, Performance Analytics.
Module 8 Security Incident Response Family Release DELTA: Learn about the new, enhanced, and/or deprecated features of the current Security Incident Response family release.
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