Module 1: Governance, Risk, and Compliance (GRC)
• GRC Positioning and Framework
• Key Terminology
• Technical Details
• Preparing to Implement ServiceNow Risk and Policy and Compliance Applications

Module 2: Implementation Planning
• Use Cases
• Implementation Team
• Implementation Checklist
• Groups and Roles
• Automate Entity Owner Group Membership

Module 3: Entity Scoping
• Entity Scoping Overview
• Entity Type Approach
• Practice Scoping an Organization
• Entity Class Approach
• Entity Class and Dependency Management
• GRC Entities Architecture

Module 4: Policy and Compliance Implementation Approach
• Policy and Compliance Record Lifecycles
• Policy and Compliance Architecture
• Common Configurations and Customizations
• Create a Policy Acknowledgement Campaign
• Control – Performance Analytics Indicator

Module 5: Risk Implementation Approach
• Risk Record Lifecycles
• Risk Architecture
• Original Risk Assessment and Risk Scoring
• Import Risk Statements with an Import Template
• Advanced Risk Assessment and Risk Scoring
• Create and Process an Advanced Risk Assessment
• Common Configurations and Customizations
• Monitor Key Risk Indicators

Module 6: Extended Capabilities
• Content Packs
• Integrations
• Performance Analytics
• Other Platform Capabilities