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Course Summary

You will gain skills like:

• Configuration and customization of ServiceNow Human Resources Service Delivery (HRSD)
• Designing and implementing HR workflows and processes
• Integrating HRSD with other ServiceNow modules and third-party HR systems
• Automating HR processes such as onboarding, offboarding, and employee requests
• Analyzing and reporting on HR data for compliance and decision-making purposes

Module 1: Overview of the HR Service Delivery (HRSD) suite of applications and how they are integrated in the ServiceNow platform.

Module 2: Implementation methodology recommended for an HR implementation.

Module 3: Table structure and schema mapping of the HRSD solution.
• Explore HR Guided Setup, PDF Document Templates, and Routing and Assignment Rules.

Module 4: Lifecycle Events application.
• Configure a Lifecycle Event
• Test a Lifecycle Event

Module 5: Employee Service Center, Knowledge, and Now Mobile.
• Employee Service Center
• Configuration for Knowledge on an HR Case
• Configure Now Mobile.

Module 6: Security options available in ServiceNow.
• Data Governance methods like client-side masking, encryption, ACL security
• Delegated Development
• COE ACL Configuration
• Restrict access to a COE
• Create a business rule to restrict access to a highly secure field on a form, and work with Restricted Caller Access records.

You would need to take the following before attending the Human Resources Service Delivery (HRSD) Implementation course: • ServiceNow Platform Implementation • Human Resources Service Delivery (HRSD) Fundamentals • ServiceNow Administration Fundamentals (SNAF)

Part of Servicenow Certified Implementation Specialist – Human Resources Certification

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.
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