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Course Summary

PECB: ISO 20000 Lead Auditor – Service Management System (LASMS) is designed to equip you with advanced auditing skills for service management systems based on the ISO 20000 standard. This course covers the essential techniques for planning, conducting, and leading audits to assess compliance with ISO 20000 requirements. You will learn to evaluate the effectiveness of service management processes, identify areas for improvement, and provide recommendations to enhance service quality and operational efficiency.

What you will learn:

• You will understand the principles and requirements of ISO 20000 for service management systems.
• You will learn to plan and conduct comprehensive audits of service management systems based on ISO 20000.
• You will gain skills in assessing compliance with ISO 20000 and identifying non-conformities.
• You will develop expertise in evaluating the effectiveness of service management practices and controls.
• You will learn to provide detailed audit reports and actionable recommendations to improve service management systems.

Module 1: Fundamental principles and concepts of a service management system

Module 2: Service management system requirements

Module 3: Fundamental audit concepts and principles

Module 4: Preparing an ISO/IEC 20000 audit

Module 5: Conducting an ISO/IEC 20000 audit

Module 6: Closing an ISO/IEC 20000 audit

Module 7: Managing an ISO/IEC 2000 audit program

PECB Certified ISO/IEC 20000 Provisional Auditor • PECB Certified ISO/IEC 20000 Lead Auditor Exam or equivalent PECB Certified ISO/IEC 20000 Auditor • Two years: One year of work experience in IT Service Management • Audit activities: a total of 200 hours PECB Certified ISO/IEC 20000 Lead Auditor • Five years: Two years of work experience in IT Service Management • Audit activities: a total of 300 hours PECB Certified ISO/IEC 20000 Senior Lead Auditor • Ten years: Seven years of work experience in IT Service Management • Audit activities: a total of 1,000 hours

Standard/Area: ISO/IEC 20000 Level: Lead Auditor Languages: English Duration: 3 hour Exam type: Essay Open book: Yes Number of questions: 12 Available online: yes

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.
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