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Course Summary

After taking this course, you will be able to:

• Configure Cisco Unity Connection integration
• Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
• Configure and troubleshoot Cisco Unity Express
• Describe SSO for Cisco Unified Communications applications
• Describe how Cisco Jabber©_ and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
• Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
• Configure and troubleshoot chat rooms and message archiving
• Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
• Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified
• Communications Manager IM & Presence server
• Configure call recording and monitoring

Modules:
• Cisco Unity Connection Integration
• Configuring and Troubleshooting Integration
• Configuring and Troubleshooting Call Handlers
• Troubleshooting Issues
• Cisco Unity Express
• Configuring and Troubleshooting
Single Sign-On (SSO)
• Configuring SSO for Unified Communications Applications
• Cisco Unified IM & Presence
• Integrating with Cisco Unified Communications Manager and Cisco Jabber
• Customizing Functionality
• Configuring Compliance and Message Archiving
• Troubleshooting Service
• Cisco Unified Attendant Console Advanced
• Integration
• Call Recording and Monitoring
• Implementing Solutions

Before taking this course, you should have the following knowledge and skills: • Basic understanding of networking technologies • Basic understanding of voice and video • Cisco Unified Communications Manager experience including single-site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks The following Cisco courses can help you gain the knowledge you need to prepare for this course: • CLCOR - Implementing and Operating Cisco Collaboration Core Technologies v1.2 • CLFNDU - Understanding Cisco Collaboration Foundations v1.1

300-810 CLICA Implementing Cisco Collaboration Applications Duration: 90 minutes Languages: English

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.
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