Course Summary
The ITIL 4 Practitioner: IT Asset Management is intended for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the IT Assessment Management practice in their everyday work.
This course will help you to:
• Ensure that the organisation has relevant information to enable informed decisions throughout the lifecycle of its IT assets
• Continually monitor and optimise the utilisation and maintenance of IT assets
• Increase compliance with legal and regulatory requirements
• Increase alignment of IT investments with evolving business objectives and needs
• Measure, assess and develop the IT Asset Management practice capability in your organisation by using the ITIL Maturity Model
1 The key concepts of the practice
1.1. Explain the purpose of the practice
1.2 Describe the PSFs & key metrics of the practice
1.3. Explain the key terms/concepts:
a) IT asset types
b) IT asset register
c) IT asset lifecycle
d) IT asset lifecycle models
e) verification
f) inventory
g) discovery
h) IT asset audit
2 The processes of the practice
2.1 Describe inputs and outputs of the processes
2.2 Describe the key activities of the processes
2.3 Know how to integrate the practice in the organization’s value streams
3 The roles and competences of the practice
3.1 Describe the responsibilities of the key roles of the practice:
a) IT asset manager
b) IT asset custodian
c) IT asset analyst
d) IT asset register administrator
e) license manager
f) IT asset owner
g) IT asset consumer
3.2 Know how to position the practice in the organizational structure
4 How information and technology support and enable the practice
4.1 Explain the application of the tools
4.2 Apply the recommendations for automation
5 The role of partners and suppliers in the practice
5.1 Explain the dependencies of the practice on third parties
5.2 Explain how partners and suppliers can support the practice
6 How the ITIL capability model can be used to develop the practice
6.1 Explain how capability criteria support the practice capability development
7 The recommendations for the practice success
7.1 Understand the recommendations for IT asset management success and how they are supported by the ITIL guiding principles
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