Course Summary
The Implementing ITSI course focuses on the use of ITSI to monitor mission-critical services. Major topics include ITSI architecture, deployment planning, installation, service design and implementation, configuring entities, notable events, and developing glass tables and deep dives.
You will gain skills like:
• Advanced configuration of Splunk IT Service Intelligence (ITSI)
• Designing and managing ITSI services and entities
• Creating and optimizing KPIs and service health scores
• Developing and customizing ITSI dashboards and glass tables
• Implementing predictive analytics and anomaly detection in IT operations
Module 1: Introduction to IT Service Intelligence (ITSI)
• Overview of ITSI
• Key concepts and terminology
• ITSI architecture and components
Module 2: Configuring ITSI
• Installing and deploying ITSI
• Configuring service and entity relationships
• Configuring notable events
Module 3: Creating Service Definitions
• Creating services and service templates
• Creating entity rules and mapping entities
• Creating service KPIs
Module 4: Monitoring Services
• Using the ITSI service analyzer to monitor services
• Setting up service-level agreements (SLAs)
• Creating and managing KPI base searches
Module 5: Machine Learning in ITSI
• Using machine learning to detect anomalies and predict service issues
• Configuring and managing machine learning jobs
Module 6: Dashboards in ITSI
• Creating and using glass tables
• Using the dashboard editor to create custom dashboards
• Creating and managing dashboard panels
Module 7: Event Analytics in ITSI
• Understanding event analytics
• Creating and using glass tables for event analytics
• Creating and managing correlation searches
Module 8: ITSI and Other Splunk Products
• Integrating ITSI with other Splunk products, such as Enterprise Security and User Behavior Analytics (UBA)
Module 9: ITSI Best Practices
• Understanding ITSI best practices and guidelines
• Troubleshooting common ITSI issues and errors
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