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Course Summary

Learn the details of Vulnerability Response in ServiceNow.

This two-day course covers Vulnerability Response essentials such as why customers need Vulnerability Response, what Vulnerability Response is, and how to properly implement Vulnerability Response.

You will learn the common technical aspects of a Vulnerability Response implementation as well as experience various processes to effectively manage a Vulnerability Response implementation. Additionally, you will learn tactical skills and strategies that will better prepare you to implement Vulnerability Response in a scalable, repeatable, and efficient manner.

Topics:

• Vulnerability Response Overview
• Getting Data into Vulnerability Response
• Tools to Manage Vulnerability Response Data
• Automating Vulnerability Response
• Vulnerability Response Data Visualization
• Vulnerability Response Delta for the Paris Release
• Capstone Project for Vulnerability Response Implementation

Module 1: Vulnerability Response Overview
• Define ServiceNow Security Operations
• Discuss Vulnerability Response
• Examine Vulnerability Response within the ServiceNow Platform
• Exploring Vulnerability Response
• Preparing to Implement Vulnerability Response

Module 2: Getting Data Into Vulnerability Response
• Definition of Vulnerabilities and Vulnerable Items
• Integrate Vulnerability Response with Vulnerability Scanners and Other Data Sources
• Scanner Integration and CMDB Reconciliation
• Configure NVD Auto-Update
• Full Qualys Integration and Store Preview

Module 3: Tools to Manage Vulnerability Response
• Configure Vulnerability Groups for Easier Management
• Employ Tasking for Vulnerability Remediation
• Configure Vulnerability Groups
• Configure Vulnerability Calculator Groups
• Vulnerability Remediation Task Assignment

Module 4: Automating Vulnerability Response
• Demonstrate how to handle Vulnerability Exceptions
• Construct Workflows for Process Automation
• Configure Vulnerability Exception Workflow

Module 5: Vulnerability Response Data Visualization
• Demonstrate Data Visualization through Dashboards and Reporting
• Discuss Performance Analytics
• Dashboards and Reports

Module 6: Vulnerability Response Paris Delta
• Discuss the new features in the Paris release
• Define the changed features in the Paris release

Module 7: Vulnerability Response Implementation Capstone Project

Before attending this course you must have: • ServiceNow Administration Fundamentals (SNAF) • Security Operations (SecOps) Fundamentals • Scripting in ServiceNow Fundamentals • ServiceNow Administration Advanced

Part of ServiceNow Certified Implementation Specialist – Vulnerability Response certification

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.
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