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Course Summary

The System Administration Advanced course teaches about the robust controls in the base instance in modules and labs to reinforce daily tasks.

This course explores ServiceNow application and how it’s defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. The course continues on by examining reporting. It examines how ServiceNow reporting enables the user to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority exist followed by data hygiene and the importance of maintaining the system humming, which also provides better user experience. The course wraps up by reviewing ServiceNow integrations with many third‑party applications and data sources.

The System Administration Advanced course will prepare administrators through advanced concepts by:
• Identifying ServiceNow applications and application components
• Explaining the difference between application configurations and customizations
• Describing best practices for reporting efficiencies within the ServiceNow platform
• Identifying various factors affecting performance
• Discussing different data paths into the ServiceNow platform

Module 1: Application Data Management

Module 2: Reporting

Module 3: Debugging

Module 4: Integrations

Module 5: Platform Optimization and Maintenance – Data

Module 6: Platform Optimization and Maintenance – Instance

Attendees must have passed the System Administrator Certification Exam

Upon successful completion of the course, delegates will receive a certificate of completion, acknowledging their proficiency in the subject matter.

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.
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