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Course Summary

Take Service Mapping in ServiceNow to the next level.

This training is an Advanced Level course that covers the necessary skills to enable successful delivery of Service Mapping deployments.
The course is an extension of the Service Mapping Fundamentals prerequisite course and provides additional best practices that are centered around implementing in order to best interact with the customer.
Advanced topics are reviewed and a challenging set of labs are assigned based on common customer scenarios, in order to provide a realistic learning experience.

You will gain skills like:

• Advanced configuration and customization of ServiceNow Service Mapping
• Designing and implementing complex service maps for IT infrastructure
• Integrating Service Mapping with other ServiceNow modules and third-party tools
• Automating discovery and mapping processes for dynamic environments
• Analyzing and optimizing service maps for improved visibility and efficiency

Module 1: Introduction
• ITOM Overview
• Discovery vs Service Mapping
• ServiceNow Store
• Service Mapping Business Value

Module 2: Level Set ITOM Knowledge
• MID Server Overview
• Discovery Overview
• Service Mapping Overview
• Event Management Overview
• What is a Service?
• Validate the MID server
• Setup application service credentials in the instance
• Test credentials by running Quick Discovery

Module 3: Discovery Patterns
• Service Mapping Patterns
• Migrating Patterns and Services
• Concatenating Variables, Useful Operations and Custom Pattern Operations
• Regular Expressions
• Migrating Services – Demo
• Custom Pattern Operations – Demo
• Create an application service and entry point for Ticket-Monster
• Verify discovery with entry point

Module 4: Identification Rules
• CI Types and the CMDB
• CMDB Identification and Reconciliation Overview
• Good and Bad Identification Rules
• Work with Identification Rules – Demo
• Create a CI Type and Identification Rule for JBoss WildFly application server
• Create a CI Type and Identification Rule for JBoss WildFly Module
• Create a CI Type and Identification Rule for the JBoss WildFly Entry Point

Module 5: Security
• Credential Types
• Credential Affinity
• External Storage Credentials
• Credential and Connectivity Requirements

Module 6: Engagement Readiness
• Sources of Information and Insight
• What is Now Create?
• Success Packs and Assets
• Discover Ticket Monster Service

Before attending this course you should have: • Intermediate Windows and Unix administration skills • Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies) Scripting capabilities • Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) • Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST • Understanding of concepts such as XML, Regex, Delimited text, and JSON • ServiceNow Administration Fundamentals (SNAF) certification • Service Mapping Fundamentals Certification

Part of ServiceNow Certified Implementation Specialist – Service Mapping certification

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.
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