Course Summary
Learn how to implement ServiceNow platform functionality and applications.
This 3-day class is intended to prepare technical consultants for their first customer deployment projects. Students work from a backlog of stories (requirements) to complete configurations common to 80% of customer deployments while learning about implementation best practices and exploring newer features of the platform.
Upon completion of this course students will be able to:
• Judge accuracy, clarity, feasibility, and size of customer requirements.
• Recognize, understand, and apply the primary platform building blocks to satisfy common requirements.
• Examine the architecture – regardless of the product lines, the platform building blocks are the same. Design solutions that are supportable, maintainable, and upgradable.
• Become familiar with common design patterns and configuration principles that maximize supportability, maintainability, and upgradability for long-term customer success.
• Practice developing design solutions for customers that comply with common ServiceNow application design patterns and technical best practices.
• Implement common tasks included as part of the initial setup of customer instances, including loading foundational data, CMDB and integrating with LDAP Directory Servers.
Module 1: Overview of Now Create
• Recognize ServiceNow product offerings and associate customer needs with product offerings
• Identify the different Now Create phases
• Discover success packs and assets
• Describe a typical project flow and understand how the methodology fits
Module 2: Initiate
• Initiate phase overview
• Explain roles and responsibilities
• Describe the current architecture
• Identify the implementation team
• Discover and prepare the Kick-Off meeting
• Activities and Labs:
Module 3: Plan
• Explain Agile board and how to plan and track sprints and stories
• Practice various instance configuration tasks
• Integrate ServiceNow with a Directory Server to manage authentication and user data
• State how you can drive a high quality solution with Architectural and Technical governance
• Describe CSDM
• Import structured data into an instance using Transform Maps
• Activities and Labs:
Module 4: Execute
• Identify building blocks used in platform and custom applications
• Design solutions to maximize system quality attributes
• Use ServiceNow development tools to improve efficiency
• Explain deployment process and security operations for scoped vs. global applications
• Apply lessons learned to complete a mini-implementation
• Use Agile project management Sprints to segment and organize work
Module 5: Deliver
• Identify code deployment methods
• Test and UAT
• Explain the importance of process user training and change enablement
• Apply lessons learned to complete the go-live
Module 6: Close
• Identify reporting project benefits
• Plan on how to stay up to date with most current version of ServiceNow
• Ensure user awareness and training
• Explain the project close down
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