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Course Summary

This two-day training builds upon the knowledge obtained in the Performance Analytics Fundamentals course. Here you apply advanced reporting, performance analytics, and application administration skills to take your historic trends and measurements to the next level.
The following topics are discussed using a mix of labs and lecture:

• Understanding the Performance Analytics Adoption Journey
• Using Advanced reporting techniques for impactful data summaries
• Managing Dashboards and using Interactive Analysis
• Monitoring reporting and dashboard performance
• Using Spotlight to identify high priority work
• Leveraging Metrics for Reporting and Metric Based Indicators
• Understanding Scripts in Indicator Aggregates, Buckets, and Mappings
• Applying Formula Indicator Techniques
• Configuring Index Indicators, Text Indicators, and External Indicators
• Mastering Analytics best practices and use cases for complex scenarios
• Deploying Analytics solutions, performing diagnostics, and system administration

Module 1: Adoption Journey
• Review the Performance Analytics use case and stakeholder objectives.
• Identify the three pillars of Performance Analytics:
• Responsive Business
• Service Improvement
• Data Foundation.

Module 2: Buckets and Scripts
• Introduce the concept of bucket groups and the process for configuring a bucket group as a breakdown source.
• Discuss scripts and configure a scripted breakdown mappings.
• Outline best practices for breakdown data growth management.

Module 3: Breakdown Relations and Security
• Implement advanced use cases for Breakdown categorization and navigation.
• Configure Indicator, Breakdown, and Breakdown Element-level security options.

Module 4: Reporting Techniques
• Build a Database View, include multi datasets in a report, configure drill-downs, add a Redirect URL
• Leverage an imported Excel document as a report source
• Build Report Ranges

Module 5: Responsive Dashboards
• Use Interactive Analysis
• Configure Interactive Filters
• Implement Cascading Filters
• Enable Breakdown Dashboards
• Use Breakdowns as Interactive Filters
• Manage Dashboard Performance and Properties

Module 6: Spotlight
• Identify key Spotlight capabilities
• Configure Spotlight Criteria
• Implement Spotlight reporting
• Set up Spotlight for Service Monitoring
• Navigate Spotlight Interactive Analysis

Module 7: Analytics on Platform Metric
• Define Metric Definitions and Metric Instances
• Review the Metric Instance generation
• Configure Metric Instance Reporting
• Build Metric-based Automated Indicators

Module 8: Advanced Formula Indicators
• Identify advanced formula use cases
• Master Formula Indicator techniques and design
Index Indicators

Module 9: Text Analytics
• Describe the Text Analytics use case
• Configure Text Analytics for Performance Analytics Indicators

Before attending this course you should have: Performance Analytics (PA) Fundamentals (PAF)

This course is part of the following Certifications: Certified Application Specialist – Performance Analytics

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.
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