Course Summary
During this two-day interactive training course, you access the ServiceNow platform in your own student instance, which is a “safe sandbox” loaded with demo and test data. You will perform the duties of an HR Administrator working for a fictitious company. Lab exercises throughout the course allow you to work through real world, relevant scenarios to complete your duties.
During the course you will:
• Review the ServiceNow HRSD solution and its capabilities
• Configure HR Criteria, User criteria, HR Case templates, document templates, and HR Profiles
• Define and manage HR Services, HR Service Catalogs, and Catalog Items
• Manage content on the Employee Service Center and define which employees may access the content
• Create HR Knowledge articles and learn about the Knowledge Management lifecycle
• Explore Skills and how HR Cases are automatically assigned based on Skills and location
• Learn about the security constraints that determine access to HR data
• Gain practical knowledge of HR Case Management and HR surveys
• Drill into results using Performance Analytics, reporting, and dashboards
Module 1: Overview of the HR Service Delivery (HRSD)
Module 2: Groups, users, and roles contextual security in ServiceNow.
Module 3: HR Cases, HR table structure, HR Document Templates, HR Services, and Bulk Cases.
Module 4: Engage with HR using the Employee Service Center, HR Service Catalog, and HR Knowledge bases.
Module 5: Track HR progress using HR Dashboards, Reports, Performance Analytics, and HR Surveys.
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