Course Summary
The course is based off the content of the CMDB Fundamentals eLearning currently available on NOW Learning. The course is designed to encourage student participation that will include individual and group planning and discussions plus hands on configuration led by an experienced ServiceNow CMDB facilitator.
In this instructor led three-day interactive CMDB Fundamentals course, you will learn how to:
• Describe the CMDB and the attributes that provide enterprise-wide visibility
• Learn the stages for planning a successful CMDB deployment
• Explore best practices for configuring and implementing a CMDB, including the role of Health Scan
• Explain how the CI Class Manager provides a centralized place to create and edit CI classes
• Leverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources
• Enable and use the Multisource CMDB
• Populate the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL
• Configure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data
• Identify and manage duplicate CIs in the CMDB
• Create complex queries on CMDB data using Query Builder
• Remediate common issues with the CMDB
Module 1: Introduction to the Configuration Management Database (CMDB)
Module 2: Design a successful Configuration Management Database (CMDB)
Module 3: Configure the CMDB
Module 4: Configure the CMDB Simulator
Module 5: Populate the CMDB
Module 6: Maintain the health of the CMDB
Module 7: CMDB Health Simulator
Module 8: CMDB Delta and supporting content
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