Course Summary

The course is based off the content of the CMDB Fundamentals eLearning currently available on NOW Learning. The course is designed to encourage student participation that will include individual and group planning and discussions plus hands on configuration led by an experienced ServiceNow CMDB facilitator.
In this instructor led three-day interactive CMDB Fundamentals course, you will learn how to:

• Describe the CMDB and the attributes that provide enterprise-wide visibility
• Learn the stages for planning a successful CMDB deployment
• Explore best practices for configuring and implementing a CMDB, including the role of Health Scan
• Explain how the CI Class Manager provides a centralized place to create and edit CI classes
• Leverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources
• Enable and use the Multisource CMDB
• Populate the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL
• Configure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data
• Identify and manage duplicate CIs in the CMDB
• Create complex queries on CMDB data using Query Builder
• Remediate common issues with the CMDB

Module 1: Introduction to the Configuration Management Database (CMDB)

Module 2: Design a successful Configuration Management Database (CMDB)

Module 3: Configure the CMDB

Module 4: Configure the CMDB Simulator

Module 5: Populate the CMDB

Module 6: Maintain the health of the CMDB

Module 7: CMDB Health Simulator

Module 8: CMDB Delta and supporting content

It is recommended students taking the course have working knowledge and experience of the NOW Platform including some basic understanding of the CMDB. It is also beneficial that students taking the course have an understanding of architecting solutions around a company CMDB to meet specific use cases required by the enterprise.

Part of Servicenow Certified Implementation Specialist – Human Resources Certification and ServiceNow Certified Implementation Specialist – Event Management certification

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.

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