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Course Summary

ServiceNow Certified Implementation Specialist – Customer Service Management certification

This certification contains of 5 courses:

• ServiceNow Administration Fundamentals (SNAF)
• Customer Service Management (CSM) Fundamentals
• Customer Service Management (CSM) Implementation
• ServiceNow Platform Implementation
• Configuration Management Database (CMDB) Fundamentals

Find each course curriculum under the course section

ServiceNow Certified Implementation Specialist – Customer Service Management certification

This certification contains of 5 courses:

• ServiceNow Administration Fundamentals (SNAF)
• Customer Service Management (CSM) Fundamentals
• Customer Service Management (CSM) Implementation
• ServiceNow Platform Implementation
• Configuration Management Database (CMDB) Fundamentals

Find each course curriculum under the course section

There are no prerequisites to this course.

Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam Code: CIS-CSM Exam Duration: 130 Minutes Number of Questions: 60 Passing Score: Pass / Fail Format: Multiple Choice Questions

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.
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