Course Summary
PECB: ISO 20000 Lead Implementer – Service Management System (LISMS) is designed to provide you with advanced skills in implementing and managing service management systems based on the ISO 20000 standard. This course covers the critical aspects of developing, executing, and maintaining a service management framework to ensure alignment with ISO 20000 requirements. You will learn to establish effective service management policies, integrate them into organizational processes, and enhance overall service quality and efficiency.
What you will learn:
• You will understand the principles and requirements of ISO 20000 for service management systems.
• You will learn to develop and implement a comprehensive service management system in accordance with ISO 20000.
• You will gain skills in establishing service management policies, processes, and controls to ensure effective service delivery.
• You will develop expertise in integrating the service management system into organizational operations and decision-making.
• You will learn to monitor, evaluate, and improve the performance of the service management system to ensure continued compliance and effectiveness.
Module 1: Fundamental principles and concepts of a service management system
Module 2: Service management system requirements
Module 3: Planning of an SMS implementation based on ISO/IEC 20000-1
Module 4: Implementation of an SMS based on ISO/IEC 20000-1
Module 5: Monitoring and measurement of an SMS based on ISO/IEC 20000-1
Module 6: Continual improvement of an SMS based on ISO/IEC 20000-1
Module 7: Preparation for an SMS certification audit
Other Popular Courses
CompTIA: SecurityX
- Duration: 5 Days
- Language: English
- Level: Advanced
- Exam: CAS-005
Executive Cyber Risk Certification (ECRC)
- Duration: 2 Days
- Language: English
- Level: Advanced
- Exam: ECRC
Mastering Communication & Presentation Te...
- Duration: 5 Days
- Language: Danish
- Level: Intermediate
- Exam: MCPT