Course Summary
PECB: ISO 20000 Lead Auditor – Service Management System (LASMS) is designed to equip you with advanced auditing skills for service management systems based on the ISO 20000 standard. This course covers the essential techniques for planning, conducting, and leading audits to assess compliance with ISO 20000 requirements. You will learn to evaluate the effectiveness of service management processes, identify areas for improvement, and provide recommendations to enhance service quality and operational efficiency.
What you will learn:
• You will understand the principles and requirements of ISO 20000 for service management systems.
• You will learn to plan and conduct comprehensive audits of service management systems based on ISO 20000.
• You will gain skills in assessing compliance with ISO 20000 and identifying non-conformities.
• You will develop expertise in evaluating the effectiveness of service management practices and controls.
• You will learn to provide detailed audit reports and actionable recommendations to improve service management systems.
Module 1: Fundamental principles and concepts of a service management system
Module 2: Service management system requirements
Module 3: Fundamental audit concepts and principles
Module 4: Preparing an ISO/IEC 20000 audit
Module 5: Conducting an ISO/IEC 20000 audit
Module 6: Closing an ISO/IEC 20000 audit
Module 7: Managing an ISO/IEC 2000 audit program
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