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Course Summary

PECB: ISO 20000 Foundation – Service Management System (FSMS) is designed to provide you with a foundational understanding of the ISO 20000 standard for service management systems. This course covers the basic concepts, principles, and requirements for establishing and maintaining an effective service management system. You will learn about the core elements of ISO 20000 and how to support the implementation and maintenance of service management practices within your organization.

What you will learn:

• You will understand the fundamental principles and requirements of ISO 20000 for service management systems.
• You will learn about the core components and structure of a service management system.
• You will gain insight into the benefits and objectives of implementing ISO 20000.
• You will develop an understanding of how to support the development and maintenance of service management processes.
• You will learn to assist in aligning service management practices with organizational goals to enhance service quality and efficiency.

Module 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1

Module 2: ISO/IEC 20000-1 requirements for an SMS

PECB Certificate Holder in ISO/IEC 20000 Foundation • PECB Certified ISO/IEC 20000 Foundation exam or equivalent

Standard/Area: ISO/IEC 20000 Level: Foundation Languages: English Duration: 1 hour Exam type: Multiple choice Closed book: Yes Number of questions: 40 Available online: yes

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.
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