Course Summary
This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer.
Core Topics:
• Networking Fundamentals: Understand networking essentials critical for effective communication systems.
• Telecommunications: Explore telecommunication technologies and their role in collaboration.
• Audio/Visual Technologies: Learn about AV solutions and meeting room technologies.
• Identity and Access Management: Gain insights into managing identities and access in collaboration environments.
• Microsoft Teams: Deep dive into Microsoft Teams, including configuration, deployment, and management.
• Microsoft Teams Phone: Configure and deploy Teams Phone, including integration with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
• Teams Meetings and Certified Devices: Set up and manage Teams meetings and certified devices like Microsoft Teams Rooms and Surface Hub.
• Management Tools: Use Microsoft Teams admin center, PowerShell, Microsoft Teams Rooms Pro Portal, and Call Quality Dashboard to manage and monitor Teams Phone and meeting devices.
• Plan and Design Collaboration Communications Systems
• Plan and design Teams meetings, webinars, and live events
• Design Teams policies and settings (e.g., meeting, calling, live events)
• Plan Teams Phone and PSTN connectivity (e.g., Calling Plans, Direct Routing)
• Recommend and design Teams-certified device solutions and room configurations
• Prepare network for Teams deployment, including QoS and network topology
• Configure and Manage Teams Meetings and Webinars
• Create and manage meeting policies and settings
• Configure audio conferencing and live events
• Manage Teams Premium features and webinar settings
• Configure and Manage Teams Phone
• Set up Teams Phone policies, call queues, and auto attendants
• Manage voice and call features (e.g., voicemail, call forwarding)
• Implement Direct Routing and manage connectivity, SBC, and LBR
• Configure and Manage Teams Rooms and Devices
• Maintain and configure Teams Rooms, including Surface Hub
• Deploy and manage Teams-certified devices and accessories
• Troubleshoot and monitor device health and updates
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