Microsoft: 365 Certified Fundamentals (MS-900)

Describe cloud concepts (5–10%)
• Describe the different types of cloud services available
• Describe Microsoft software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS) concepts and use cases
• Describe differences between Office 365 and Microsoft 365
• Describe the benefits of and considerations for using cloud, hybrid, or on-premises services
• Describe public, private, and hybrid cloud models
• Compare costs and advantages of cloud, hybrid, and on-premises services
• Describe the concept of hybrid work and flexible work

Describe Microsoft 365 apps and services (45–50%)
• Describe productivity solutions of Microsoft 365
• Describe the core productivity capabilities and benefits of Microsoft 365 including Microsoft Outlook and Microsoft Exchange, Microsoft 365 apps, and OneDrive
• Describe core Microsoft 365 Apps including Microsoft Word, Excel, PowerPoint, Outlook, and OneNote
• Describe work management capabilities of Microsoft 365 including Microsoft Project, Planner, Bookings, Forms, Lists, and To Do
• Describe collaboration solutions of Microsoft 365
• Describe the collaboration benefits and capabilities of Microsoft 365 including Microsoft Exchange, Outlook, SharePoint, OneDrive, and Stream
• Describe the collaboration benefits and capabilities of Microsoft Teams and Teams Phone
• Describe the Microsoft Viva apps
• Describe the ways that you can extend Microsoft Teams by using collaborative apps
• Describe endpoint modernization, management concepts, and deployment options in Microsoft 365
• Describe the endpoint management capabilities of Microsoft 365 including Microsoft Endpoint Manager (MEM), Intune, AutoPilot, and Configuration Manager with cloud attach
• Compare the differences between Windows 365 and Azure Virtual Desktop
• Describe the deployment and release models for Windows-as-a-Service (WaaS) including deployment rings
• Identify deployment and update channels for Microsoft 365 Apps
• Describe analytics capabilities of Microsoft 365
Describe the capabilities of Viva Insights
• Describe the capabilities of the Microsoft 365 Admin center and Microsoft 365 user portal
• Describe the reports available in the Microsoft 365 Admin center and other admin centers

Describe security, compliance, privacy, and trust in Microsoft 365 (25–30%)
• Describe identity and access management solutions of Microsoft 365
• Describe the identity and access management capabilities of Microsoft Entra ID
• Describe cloud identity, on-premises identity, and hybrid identity concepts
• Describe how Microsoft uses methods such as multi-factor authentication (MFA), self-service password reset (SSPR), and conditional access, to keep identities, access, and data secure
• Describe threat protection solutions of Microsoft 365
• Describe Microsoft 365 Defender, Defender for Endpoint, Defender for Office 365, Defender for Identity, Defender for Cloud Apps, and the Microsoft 365 Defender Portal
• Describe Microsoft Secure Score benefits and capabilities
• Describe how Microsoft 365 addresses the most common types of threats against endpoints, applications, and identities
• Describe trust, privacy, risk, and compliance solutions of Microsoft 365
• Describe the Zero Trust Model
• Describe Microsoft Purview compliance solutions such as insider risk, auditing, and eDiscovery
• Describe Microsoft Purview Information Protection features such as sensitivity labels and data loss prevention
• Describe how Microsoft supports data residency to ensure regulatory compliance
• Describe the capabilities and benefits of Microsoft Priva

Describe Microsoft 365 pricing, licensing, and support (10–15%)
• Identify Microsoft 365 pricing and billing management options
• Describe the pricing model for Microsoft cloud services including enterprise agreements, cloud solution providers, and direct billing
• Describe available billing and bill management options including billing frequency and methods of payment
• Identify licensing options available in Microsoft 365
• Describe license management
• Describe the differences between base licensing and add-on licensing
• Identify support options for Microsoft 365 services
Describe how to create a support request for Microsoft 365 services
• Describe support options for Microsoft 365 services
• Describe service-level agreements (SLAs) including service credits
• Determine service health status by using the Microsoft 365 admin center or the Microsoft Entra admin center