Course Summary

In this Certified Agile Service Manager course, you will learn about:

• What it means to “be agile”
• The Agile Manifesto, its core values, and principles
• Adapting Agile thinking and values into service management
• Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
• Scrum roles, artifacts, and events as it applies to processes
• The two aspects of Agile Service Management
• Agile Process Improvement and Agile Process Engineering

Course Content

Module 1: Why Agile Service Management?
• Challenges Today
• What is IT Service Management?
• What is Agile?
• Agile Manifesto and Principles
• What Does It Take To Be Agile?

Module 2: Agile Service Management
• What is Agile Service Management?
• Agile Service Management Goals, Objectives and Benefits
• Two Aspects
• Agile Process Engineering
• Agile Process Improvement

Module 3: Leveraging Related Guidance
• DevOps
• ITIL
• Site Reliability Engineering
• Lean
• Scrum

Module 4: Agile Service Management Roles
• Relationship to Scrum roles
• Agile Practice Owner
• Agile Service Management Team
• Agile Service Manager

Module 5: Agile Process Engineering
• Agile Processes
• How Processes Deliver Value
• Waterfall vs Agile Process Engineering
• Relationship to Scrum Events & Artifacts
• Minimum Viable Process
• Microprocess Architectures
• Service Management Architecture

Module 6: Agile Service Management Artifacts
• Practice Backlog
• Spring Backlog
• Increment

Module 7: Agile Service Management Events
• Planning
• The Sprint
• Sprint Planning
• Process Standups
• Sprint Review
• Sprint Retrospective

Module 8: Agile Process Improvement
• Why Process Improvement is Important
• Process Improvement Goals
• Process Improvement Reviews
• Sustaining Improvements
• Automation

There are no formal prerequisites for this course

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.

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