Course Summary
After taking this course, you will be able to:
• Configure Cisco Unity Connection integration
• Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
• Configure and troubleshoot Cisco Unity Express
• Describe SSO for Cisco Unified Communications applications
• Describe how Cisco Jabber©_ and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
• Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
• Configure and troubleshoot chat rooms and message archiving
• Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
• Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified
• Communications Manager IM & Presence server
• Configure call recording and monitoring
Modules:
• Cisco Unity Connection Integration
• Configuring and Troubleshooting Integration
• Configuring and Troubleshooting Call Handlers
• Troubleshooting Issues
• Cisco Unity Express
• Configuring and Troubleshooting
Single Sign-On (SSO)
• Configuring SSO for Unified Communications Applications
• Cisco Unified IM & Presence
• Integrating with Cisco Unified Communications Manager and Cisco Jabber
• Customizing Functionality
• Configuring Compliance and Message Archiving
• Troubleshooting Service
• Cisco Unified Attendant Console Advanced
• Integration
• Call Recording and Monitoring
• Implementing Solutions
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