Course Summary
You´ll learn:
• The concept of the BA Service
• How to recruit and develop business analysts
• Tools, frameworks and skills to lead and operate the service
• Standardisation through templates and • support tools
• How to approach performance and quality measurement
Domains:
1 – Introducing the BA Service
2 – Recruiting and Retaining Business Analysts
3 – Developing Business Analysts and enabling high-performance
4 – Applying BA Standards and software Tools
5 – Leading the Business Analysis Service
6 – Operating the Business Analysis Service
7 – Understanding Customers and Culture
8 – Improving BA Service Quality and Measuring Performance
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