1. Understand the key concepts of sustainability
1.1 Describe the benefits of sustainability for an organization
1.2 Describe the key concepts of sustainability:
a) Sustainability
b) Supply chain (upstream), operations (in-house), end-of-use (downstream)
1.3 Explain the purpose of the UN sustainable development goals and their role in an organization’s sustainability
1.4 Explain the purpose of the UN global compact principles and their role in organizations’ sustainability
1.5 Describe the triple bottom line model and the scope of each of the three pillars
1.6 Describe the concept of externalities
1.7 Describe the key challenges of sustainability:
a) Growing human population
b) Waste management
c) Greenhouse gas emission
d) Digital poverty
e) Digital carbon footprint
1.8 Describe the key sustainability solutions:
a) Corporate social responsibility
b) Responsible sourcing
c) Sustainable consumption and production
d) Circular economy

2. Understand the value, benefits, costs, and risks of sustainability
2.1 Describe the purpose of a materiality assessment
2.2 Describe the key sources of organizational sustainability risks
2.3 Describe the key organization-level stakeholder groups and their expectations
2.4 Describe the key types and sources of sustainability standards and regulations
2.5 Explain the role of services and the service economy in sustainability
2.6 Explain the recommendations for sustainability Return on Investment (ROI)/Value on Investment (VOI)

3. Understand how digital and information technology support sustainability
3.1 Explain the role of digital technology in sustainability
3.2 Describe how digital technology impacts sustainability
3.3 Explain how sustainable business models are supported by digital/IT

4. Know how to plan sustainability for an organization
4.1 Explain the role of sustainability in an organization’s vision
4.2 Describe the key due diligence considerations for sustainability
4.3 Explain the key concerns of achieving sustainability in a volatile, uncertain, and complex environment:
a) Principles-based approach vs procedures-based approach vs model-based approach
b) Clear, complicated, complex, and chaotic systems
4.4 Describe the three dimensions (aspects) of strategic planning
a) Sustainability business model
b) Sustainable products and services
c) Organizational ecosystem
4.5 Describe the key elements of an organizational sustainability strategy
4.6 Describe the key elements of sustainability culture
4.7 Know how to address sustainability in an organization’s vision
4.8 Know how to perform a materiality assessment
4.9 Know how to create and use a stakeholder map
4.10 Know how to perform a sustainability risk assessment

5. Understand how organizational sustainability is assessed, maintained, and improved
5.1 Describe the key concepts of measurement and reporting
a) Metrics
Key Performance Indicators (KPIs)
5.2 Explain how the following support sustainability:
a) Innovations
b) Communication and collaboration
c) Audits
d) Governance
5.3 Explain how the following ITIL practices support sustainability:
a) Organizational change management
b) Workforce and talent management
c) Strategy management
d) Software development and management
e) Supplier management
f) Knowledge management
g) Project management
h) Infrastructure and platform management