AXELOS: ITIL 4 Specialist IT Asset Management (ITIL4SITAM)

1 Understand the key concepts of ITAM
1.1. Identify the purpose, PSFs, and value of the ITAM practice
1.2 Apply iterative and interdependent scoping to IT asset types and IT asset register
1.3 Understand the benefits of standard IT assets
1.4 Understand the ITAM relationship with governance, compliance, and policies of the organization
1.5 Apply an organization’s sustainability objectives to ITAM
1.6 Identify the key challenges of ITAM
2 Understand ITAM value streams and processes
2.1 Understand the roles and relationships of service value streams, practices, and processes in creation of value
2.2 Identify the value of a common approach to IT asset lifecycle management
2.3 Recognize the sustainability aspects of IT asset decommissioning and disposal actions
2.4 Know how to verify, audit, and analyse IT assets
2.5 Apply the concept of IT asset lifecycle models to facilitate consistent handing of specific IT asset types
2.6 Understand the critical nature of records and documentation to IT asset lifecycle management
2.7 Know how to integrate ITAM in the organization’s value streams
2.8 Identify the relationship between ITAM and the Service configuration management practice
3 Understand ITAM roles, skills and organizational solutions
3.1 Understand the key skills required for ITAM
3.2 Describe the responsibilities of the following roles:
a) The IT asset manager
b) License manager
c) IT asset owner
d) IT asset custodian
e) IT asset consumer
3.3 Know how to apply the LACMT model to ITAM activities
3.4 Know how to position ITAM within an organizational structure
4 Understand how information and technology supports and enables ITAM
4.1 Identify the key inputs and outputs of the ITAM practice
4.2 Describe the key ITAM automation tools and their role in the practice
5 Understand the role of partners and suppliers in ITAM
5.1 Understand the types of service relationships (basic, cooperative, partnership)
5.2 Understand the complexity of service relationships
5.3 Describe a consistent approach to ITAM across the organization’s ecosystem
6 Know how to develop ITAM organizational capabilities
6.1 Understand the following key concepts of the ITIL maturity model:
a) capability assessment
b) capability levels and criteria
6.2 Know how to apply capability criteria to plan ITAM capability development
6.3 Identify key metrics and methods for improving ITAM capabilities
6.4 Apply the key steps of the ITAM capability development