AXELOS: ITIL 4 Specialist Acquiring & Managing Cloud Services (ITIL4SAMCS)

1. Understand the role of cloud services in an organization
1.1 Describe the characteristics of the cloud
1.2 Describe the approaches to cloud adoption
a) One-off
b) Evolutionary
c) Big bang
1.3 Describe the key cloud deployment models and cloud
service models
a) Public
b) Private
c) Hybrid
d) Software-as-a-Service (SaaS)
e) Platform-as-a-Service (PaaS)
f) Infrastructure-as-a-Service (IaaS)
2. Know how to define an organization’s requirements for adopting, and readiness to adopt, cloud solutions
2.1 Describe the structure and content of a business case for cloud
2.2 Know how to define organization’s requirements for cloud solutions
2.3 Carry out an organizational readiness assessment for cloud adoption
2.4 Know how to communicate a cloud business case
3. Know how to identify the types of cloud services and understand their applicability to an organization’s context
3.1 Describe the types of cloud service providers
a) Aggregate cloud service providers
b) Cloud service model specialist
3.2 Describe the key elements of a cloud strategy for a service consumer
3.3 Describe how cloud solutions affect the organization’s services and agreements with customers
3.4 Identify the available services that are relevant to the organization’s context
4. Understand how cloud services are selected and procured in the ‘offer’ step of the customer journey
4.1 Describe the costs of using cloud services
4.2 Describe the benefits and opportunities created by cloud services
4.3 Describe the key risks and disbenefits of using cloud services
a) Shifts in roles and responsibilities
b) Unauthorized procurement of cloud services
c) Security of cloud services
4.4 Describe security and compliance considerations of using cloud services
4.5 Describe the inputs and outputs of a return on investment (ROI) for cloud
5. Know how to onboard and offboard cloud services
5.1 Describe the key approaches for migrating to or from the cloud
a) Moving from in-house to cloud solutions
b) Migrating from one cloud service provider to another
c) Migrating away from the cloud
5.2 Know how to select an appropriate approach for migrating to or from the cloud
5.3 Carry out the activities of onboarding/offboarding cloud services
a) Planning for onboarding
b) Involving users in the onboarding plan
c) Establishing communications channels
d) Preparing users for the new service
e) Elevating mutual capabilities
f) Offboarding customers and users
5.4 Know how to modify an operating model to support migration to cloud services
6. Know how to manage the use of cloud services
6.1 Describe the shared responsibility model
6.2 Explain how to measure quality of consumed cloud services
6.3 Describe the tools, techniques, methods, and controls used to manage the use of cloud services
6.4 Apply appropriate tools, techniques, methods, and controls to manage the use of cloud services in context
7. Know how to evaluate and improve a cloud strategy
7.1 Explain adjustments for a cloud strategy to respond to VUCA challenges
7.2 Apply the continual improvement model to an organization’s cloud strategy