Course Summary

The ITIL 4 Practitioner: Change Enablement is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Change Enablement practice in their everyday work.

This course will help you to:

• Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs
• Minimise the negative impacts of change
Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
• Be adaptive to meet the needs of various approaches to change development
• Measure, assess and develop the Change Enablement practice capability in your organisation by using the ITIL Maturity Model.

1 The key concepts of the practice
1.1. Explain the purpose of the practice
1.2 Describe the PSFs & key metrics of the practice
1.3. Explain the key terms/concepts:
a) change
b) change model
c) standard change
d) emergency change
e) change authority

2 The processes of the practice
2.1 Describe inputs and outputs of the processes
2.2 Describe the key activities of the processes
2.3 Know how to integrate the practice in the organization’s value streams

3 The roles and competencies of the practice
3.1 Describe the responsibilities of the key roles of the practice:
a) change manager/coordinator
b) change authority
3.2 Know how to position the practice in the organizational structure

4 How information and technology support and enable the practice
4.1 Explain the application of the tools
4.2 Apply the recommendations for automation

5 The role of partners and suppliers in the practice
5.1 Explain the dependencies of the practice on third parties
5.2 Explain how partners and suppliers can support the practice

6 How the ITIL capability model can be used to develop the practice
6.1 Explain how capability criteria support the practice capability development

7 The recommendations for the practice success
7.1 Understand the recommendations for change enablement success and how they are supported by the ITIL guiding principles

There are currently no Pre-requisites for this course

Examination format: 20 questions Multiple choice 13 out of 20 marks required to pass (65%) 30 minutes Closed book. Certification renewal: From 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

Following your booking, a confirmation message will be sent to all participants, ensuring you're well-informed of your successful enrollment. Calendar placeholders will also be dispatched to assist you in scheduling your commitments around the course. Rest assured, all course materials and access to necessary labs or platforms will be provided no later than one week before the course begins, allowing you ample time to prepare and engage fully with the learning experience ahead.

Our comprehensive training package includes all the necessary materials and resources to facilitate a full learning experience. Enrollees will be provided with detailed course content, encompassing a wide array of topics to ensure a thorough understanding of the subject matter. Additionally, participants will receive a certificate of completion to recognize their dedication and hard work. It's important to note that while the course fee covers all training materials and experiences, the examination fee for certification is not included but can be purchased separately.

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