Course Summary
The ITIL 4 Practitioner: Change Enablement is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Change Enablement practice in their everyday work.
This course will help you to:
• Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs
• Minimise the negative impacts of change
Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
• Be adaptive to meet the needs of various approaches to change development
• Measure, assess and develop the Change Enablement practice capability in your organisation by using the ITIL Maturity Model.
1 The key concepts of the practice
1.1. Explain the purpose of the practice
1.2 Describe the PSFs & key metrics of the practice
1.3. Explain the key terms/concepts:
a) change
b) change model
c) standard change
d) emergency change
e) change authority
2 The processes of the practice
2.1 Describe inputs and outputs of the processes
2.2 Describe the key activities of the processes
2.3 Know how to integrate the practice in the organization’s value streams
3 The roles and competencies of the practice
3.1 Describe the responsibilities of the key roles of the practice:
a) change manager/coordinator
b) change authority
3.2 Know how to position the practice in the organizational structure
4 How information and technology support and enable the practice
4.1 Explain the application of the tools
4.2 Apply the recommendations for automation
5 The role of partners and suppliers in the practice
5.1 Explain the dependencies of the practice on third parties
5.2 Explain how partners and suppliers can support the practice
6 How the ITIL capability model can be used to develop the practice
6.1 Explain how capability criteria support the practice capability development
7 The recommendations for the practice success
7.1 Understand the recommendations for change enablement success and how they are supported by the ITIL guiding principles
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